Shipping policy

Shipping Policy

Last Updated: 07/27/2025

Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information, if available.

  • During periods of high order volume, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, shipping method, and order size.

We may occasionally offer free shipping promotions. Any applicable offers will be displayed at checkout.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if available): 1–3 business days

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather, customs processing, or other unforeseen circumstances.

Shipping Destinations

We currently ship to:

  • United States

If your country is not listed during checkout, we may not currently ship to your location.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Tracking information may take up to 24–48 hours to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply to resend the order.

If you notice an error in your shipping address, please contact us immediately. We cannot guarantee changes once an order has been processed.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is the carrier's responsibility.

If your package is lost, significantly delayed, or marked as delivered but cannot be located, please contact us. We will do our best to assist you in working with the carrier to resolve the issue.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the shipping packaging

We will work with you to resolve the issue as quickly as possible.

Questions

If you have any questions about shipping or your order, please contact us:

Email: Support@drillgator.com